1. The Four Standard Policies
Hosts choose one of four policies per listing. The chosen policy is displayed on the listing page and again at checkout, alongside the exact dates and times the windows close for your booking. You agree to the displayed policy when you confirm the booking. How a refund reaches you depends on how you paid: online bookings are processed by Razorpay and refunded to your original payment instrument, while offline (“pay at venue”) bookings are refunded directly by the Host — AllReserve does not process those payments or refunds.
2. Flexible
The most guest-friendly tier. Full refund up to 24 hours before the start time. Within 24 hours, 50% refund. After the start time, no refund. For online bookings, any non-refundable payment-processing charges applied by the payment partner may be deducted from the refunded amount.
3. Moderate
Used by many event organisers. Full refund up to 5 days before start time. Between 5 days and 24 hours before, 50% refund. Within 24 hours, no refund. Useful where the Host has fixed up-front costs (venue rental, deposits, materials).
4. Strict
Used for premium events and high-cost private bookings. Full refund up to 14 days before start time. Between 14 and 7 days, 50% refund. Within 7 days, no refund. The 14-day window is highlighted prominently at checkout for strict-policy listings.
5. Non-refundable
Used for limited-stock tickets, passes, and bespoke services with no resale value. No refund at any time if you cancel. If the Host cancels a confirmed non-refundable booking, you are still entitled to a full refund (see section 7).
6. Guest-Initiated Cancellations
To cancel as a Guest, open the booking from your Bookings screen and tap “Cancel booking”. We will show the refund amount you will receive before you confirm — this matches the listing's policy at the moment you complete the cancellation. For online bookings, the refund is returned to the original payment instrument, subject to your bank's clearing cycle. For offline (“pay at venue”) bookings, any amount due back is settled directly by the Host.
7. Host-Initiated Cancellations
If a Host cancels your confirmed booking, you receive a full refund of what you paid, regardless of the listing's standard policy. For online bookings the refund is returned to your original payment instrument; for offline bookings the Host settles any amount due back directly. Depending on the circumstances you may also receive a goodwill credit toward a future booking, at our discretion. Hosts who cancel close to the scheduled start time may incur a penalty as set out in our Terms of Service.
8. Extenuating Circumstances
At our discretion, we may approve a refund outside the listing's standard policy in genuine emergencies — for example, a serious illness, hospitalisation, or bereavement affecting the booking party, or a government-declared emergency, natural disaster, or curfew that prevents the booking from going ahead. We may ask for reasonable supporting information to assess a request. Submit any such request through the Resolution Centre or by contacting support, with your booking ID, as soon as you can. We review these requests case by case; approval is not guaranteed, and where a booking was paid offline any refund is arranged with the Host.
9. How to Cancel
The fastest path is in-app: Bookings → select booking → Cancel. The web equivalent is allreserve.in/bookings. If you cannot access either, contact support@allreserve.in with your booking ID; cancellations made by support are timestamped to the moment your message arrives, not the moment we process it — you will not be penalised by our queue time.
10. Refund Timing
For online bookings, once a refund is approved it is returned to your original payment method via Razorpay and typically settles within a few business days, depending on your bank or payment provider. For offline (“pay at venue”) bookings, any amount due back is arranged directly with the Host. If you have not received an online refund within the expected window, please contact us with your booking ID and we will trace it with the payment partner. Reference numbers are available in the Bookings detail screen.