1. What Are Cookies?
A cookie is a small text file placed on your device by a website or app, usually containing a unique identifier and metadata about the site that placed it. We use cookies, plus closely related technologies — such as HTML5 local storage and mobile SDK identifiers — to make AllReserve work reliably and to understand how it is being used. For brevity we refer to all of these collectively as “cookies” below.
2. Categories of Cookies We Use
We sort the cookies we set into three categories: Essential, Analytics, and Preferences. You can switch off the Analytics and Preferences categories; Essential cookies cannot be disabled because the Platform would not function without them. We do not currently use third-party advertising or marketing cookies, so there is no Marketing category. Because exact cookie names and lifetimes can change as we update our integrations, the descriptions below explain each category's purpose rather than promising a fixed list of names.
3. Essential Cookies
Required to deliver the Platform you have asked for. These keep you signed in, secure your session, and help protect the Platform against automated abuse. They cannot be switched off.
- Authentication / session — our authentication layer, Better Auth, sets a session cookie that keeps you signed in and ties requests to your account. Without it you would be signed out on every page load.
- Security & bot protection — our CDN and security provider, Cloudflare, sets a bot-management cookie (named
__cf_bm) to tell humans apart from automated traffic and to protect the Platform against abuse.
4. Analytics Cookies
Help us understand which features people use, where they get stuck, and which improvements have the biggest impact. Analytics is provided by PostHog Cloud, a third-party product-analytics service that may process data on servers in the EU or the US. PostHog sets cookies (prefixed ph_) to assign a pseudonymous identifier and to group the events in a single session. We also use Sentry for error tracking when it is enabled, which helps us diagnose crashes and bugs. You can opt out of Analytics cookies without affecting any booking flow.
- Analytics identifier— a pseudonymous identifier (set by PostHog Cloud) so we can stitch a visitor's events together without knowing who you are.
- Session grouping — a current-session identifier (set by PostHog Cloud) so related actions are analysed together.
5. Preference Cookies
Remember choices you have made so the Platform feels consistent — for example your theme (light/dark), display language, and other interface preferences. These are not strictly necessary, but turning them off means we cannot remember these choices between visits.
- Appearance — remembers your light/dark/system theme preference.
- Localisation & interface — remembers display preferences such as language so the Platform is presented the way you last chose.
6. Third-Party Cookies
A small number of the services we rely on may set their own cookies that we do not directly control. We only name a provider here when we genuinely use it:
- Cloudflare — CDN and bot protection; sets the
__cf_bmcookie described under Essential cookies. - PostHog Cloud — product analytics; sets the
ph_cookies described under Analytics cookies and may process data in the EU or US. - Payment processor — when you check out, our payment provider may set cookies to detect and prevent fraud during the transaction.
7. Managing Your Cookie Preferences
You can manage cookies at any time through your browser's own controls (most browsers let you block or delete cookies, including on a per-site basis) and through the privacy settings available inside the AllReserve app. Disabling the Analytics or Preferences categories will not affect the functionality of any booking flow. Disabling Essential cookies via your browser is technically possible but will prevent the Platform from working — you would, for example, be unable to stay signed in.
8. Do Not Track and Global Privacy Control
We honour the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we treat it as a request to opt out of non-essential cookies, so you do not need to change any settings manually. We do not separately act on the older Do Not Track (DNT) header, because there is no industry consensus on what behaviour it should trigger; GPC is the current standard for expressing this choice.
9. Changes
As we add or retire integrations, the cookies we use will change. When that happens we update the “Last updated” date at the top of this page. For more information about how we handle personal data, see our Privacy Policy. If you have any questions about this policy, contact us at privacy@allreserve.in.