1. Listing Accuracy
Your listing is a contract. The title, description, location, capacity, amenities, and availability you publish must match the experience guests actually receive. Materially inaccurate listings (wrong capacity, missing licence, undisclosed construction or noise nuisance) are the single biggest cause of refund disputes — and they are entirely preventable.
- Update inventory, hours, and pricing promptly after any change.
- Disclose anything that materially affects the experience: stairs, lifts not working, shared washrooms, ongoing construction nearby, noisy neighbours, etc.
- Do not describe an outdoor garden if the “garden” is a potted-plant balcony. Hosts and guests both lose if expectations are mis-set.
2. Photos
High-quality photos drive bookings and reduce disputes. Use real photographs of your actual space or service — never stock or renderings, never photos of a different listing. Update photos when the space changes.
- Add enough photos to show the space honestly and in full.
- Use landscape orientation for the hero shot.
- Shoot in natural light where possible; no heavy filters, stretching, or angle tricks.
- Photos should include the entrance, the main space, washrooms, and any key amenities.
3. Pricing Transparency
The price the guest sees at checkout must equal the total cost of the booking. Hosts who add fees at check-in — cleaning fees, service charges, “peak season” surcharges — outside of what was disclosed on the listing page may have those charges reversed by AllReserve and reimbursed to the guest.
- Add-ons (extra guests, additional equipment, catering) must be listed with prices on the listing page.
- Where you collect a security deposit, return it promptly after check-out unless a damage claim is filed.
- Differential pricing for events on weekends, festivals, or peak hours is permitted, but must be visible at the time of booking.
4. Availability
Keep your availability accurate. Block unavailable dates promptly to avoid double bookings. If you accept bookings only with manual review, respond within 24 hours; if you have enabled automatic acceptance, eligible bookings are confirmed without manual review and are binding.
5. Response Time
Respond to guest enquiries promptly — ideally within a few hours and no later than 24. Responsiveness is one of the standards we use to surface reliable hosts; see Section 10. Saved replies for common questions can help you keep response times low.
6. Inclusive Hosting
Welcome every guest who books your listing without prejudice as to caste, religion, sex, sexual orientation, gender identity, disability, age, or national origin. We may review cancellation patterns and reviews for evidence of discrimination. Confirmed violations result in immediate suspension and removal from the platform.
- If your listing has accessibility limitations, list them on the listing page — not at check-in.
- Assistance animals are welcome at every listing irrespective of any “no pets” rule.
- Where you can serve guests in languages other than English, translate your listing descriptions so those guests can book with confidence.
7. Safety & Emergency Preparedness
Every venue must meet the safety requirements that apply under local law. As good practice, we expect hosts to maintain:
- Working smoke detectors and at least one accessible fire extinguisher, kept in service.
- A first-aid kit accessible to guests, clearly marked.
- Clearly indicated emergency exits and the local emergency number (112) on display.
- Any insurance your activity and local law require for the kind of bookings you accept.
- An on-site contact reachable for events and stays where AllReserve staff are not present.
8. Government IDs & KYC
Before receiving payouts, every Host must complete identity verification: PAN, a bank account in the listing entity's legal name, and a government-issued photo ID. Business listings must also provide GSTIN where the law requires it, and any registration or licence that applies to their activity, such as the relevant Shops & Establishments certificate. Verification details are handled securely and used only to verify your eligibility for payouts.
9. Tax Compliance
You are responsible for tax compliance on your bookings, including charging and remitting GST where it applies to your inventory and accounting for any tax deducted at source. AllReserve makes booking and fee statements available in your dashboard to help you and your accountant reconcile your earnings. If you charge GST on your bookings, configure the rate in your dashboard and include your GSTIN on your listings.
10. Performance Standards
We look at a few signals across every host to keep the marketplace healthy and to surface great hosts in search. None of these is a trap — they simply describe what reliable hosting looks like, and meeting them helps your placement and your eligibility for features like automatic acceptance.
- Responsiveness — answer the large majority of new enquiries quickly, within a day at the latest.
- Acceptance — confirm most of the booking requests you receive (automatically accepted bookings count as accepted).
- Reliability — keep host-initiated cancellations of confirmed bookings rare.
- Guest satisfaction — sustain strong ratings across your reviews.
These are expectations, not fixed scores. Consistently low performance may lead to coaching, warnings, or, in persistent cases, suspension. See the Hosting overview for more on hosting well on AllReserve, or write to hosts@allreserve.in with questions.