1. Respect for Hosts, Staff, and Other Guests
Treat hosts, their teams, and fellow guests with courtesy. Verbal abuse, harassment, intimidation, or threats are grounds for immediate removal from the listing and a permanent ban from AllReserve. We have zero tolerance for discrimination based on caste, religion, sex, sexual orientation, gender identity, disability, age, or national origin — by any party, at any listing.
2. Property Care
Treat the listing as you would your own home or workspace. Use furniture, equipment, and amenities only for their intended purpose. Report damage immediately — accidents happen, but concealment converts an accident into a chargeable violation.
- Remove your shoes where the host requests.
- Do not move heavy furniture without checking with the host.
- Return rented equipment in the condition it was received.
- Dispose of waste in the bins provided — segregate wet/dry where marked.
3. Quiet Hours
Default quiet hours are 10:00 PM to 7:00 AM local time. Hosts in residential neighbourhoods may publish stricter hours. Within quiet hours, keep music below ambient conversation volume; do not use the outdoor balconies, terraces, or garden areas for noisy activity; and avoid arrivals or departures that disturb neighbours. Repeated noise complaints will end the booking without refund.
4. Capacity Limits
Every listing has a published maximum capacity which is non-negotiable. Capacity reflects fire-safety requirements, insurance limits, and the seating actually available. Exceeding capacity invalidates insurance coverage and is grounds for cancellation without refund. If your group size grows after booking, add the new guests through the booking page before arrival — never sneak them in.
5. Smoking, Alcohol, and Substances
Smoking (including vaping and e-cigarettes) is prohibited inside every listing unless the host has explicitly published a designated smoking area. Smoking indoors may result in a reasonable deep-clean fee in line with the listing's stated terms.
- Alcohol is permitted only where the listing allows it. Some listings serve alcohol under their own licence; others operate BYOB; others are strictly dry.
- Consumption or possession of any substance illegal under Indian law is grounds for immediate removal and a report to the relevant authorities.
- Hosts may refuse entry to guests who appear intoxicated at check-in. No refund will be issued in that case.
6. Photography, Recording, and Content
You are welcome to photograph and video your own group's experience for personal memories. Commercial photography or professional video shoots require advance host consent and may be subject to a separate licence fee. Do not photograph, video, or livestream other guests, hosts, or staff without their explicit consent. Hidden recording devices are strictly prohibited.
7. Children
Some listings welcome children; others (private clubs, certain adult-themed events) do not. The listing page's “Suitable for” section is authoritative. Where children are permitted, an adult must accompany and supervise them at all times. Hosts are not childminders. Hazardous areas (roof terraces, kitchens, pools) require closer adult supervision.
8. Pets
Pets are allowed only where the listing's amenity badge explicitly shows “Pet-friendly”. If you intend to bring a pet, message the host before booking to confirm species, size, and breed restrictions. Pets must be supervised, leashed where required, and accompanied by vaccination records. Assistance animals supporting a disability are welcome at every listing irrespective of the host's pet policy.
9. Damages, Loss, and Cleaning
Accidents happen. Report any damage to the host within 24 hours of occurrence — direct and honest reporting protects you. A host may raise a claim with photographs and repair quotes through our support process; you will generally have 72 hours to respond before AllReserve reviews the matter. Where a claim is upheld, the host may charge a reasonable cleaning or damage fee in line with the listing's stated deposit. Disputes are reviewed through our support process so that neither party is expected to negotiate emergency repairs at the door.
10. Reporting Violations
If you witness a violation of these standards — by another guest, by a host, or by anyone associated with a listing — report it through the in-app “Report a concern” flow, or email trust@allreserve.in. Reports are confidential, and we will not share your identity with the other party without your consent. Genuine emergencies should always be reported to local authorities first — dial 112 — then to us.